Image Roofing put a roof on for me approximately 10 months ago. In that time, I have had to contact them on two separate occasions. The first time I noticed one of the vents was not rotating and the second time was about a leak on a vent and additionally a small section of shingles, approx 16 inches by 6 inches, that had come off in a storm. For the vent not rotating, I had to contact him twice to get it fixed after I was told someone would be out that week. When I first contacted Shayne about the other two issues he said he would be out within a week again. Two weeks went by and never reached out to me. I reach out to him and he apologized, said he had been doing "training" in Dallas and came out later that day. I'm not sold on the leak fix, but he said he would be back for the section of shingles that blown off. He never contacted me back. Shayne comes off as a very nice and apologetic individual, but twice he has "forgotten" to follow through with what he has told me. I think if you have no issues with your roof, this company will leave a good impression, but if they need to fix anything, good luck. I find this an unacceptable characteristic for the owner of a company. I cannot recommend this company.
Salesman was very professionalAnd the crew were outstanding
I cannot recommend Image Roofing more, both in general but especially if you're dealing with an insurance claim. Shayne is extremely knowledgeable, willing to explain anything and answer the endless amount of questions I had about everything, and he was both helpful and patient through a very drawn out process thanks to an insurance company. They did an amazing job on the roof, and they were able to get all of the decking and roof completely replaced in a day and a half. In the end I ended up learning a lot and my new roof looks great. Really, I can't recommend them more.
I highly recommend Image Roofing. We had to get a new roof or our insurance company was going to cancel our policy. Other companies just quoted me for a new roof, out of pocket. Shayne suggested going through insurance and walked us through the whole process. We were able to get insurance to cover it and only had to pay our deductible, so he saved us nearly $10k. Ja'Nae was also very helpful and quick to respond to my questions. The roofers were friendly and left the house and yard looking great! Thanks so much!
I used Image Roofing Company in April 2020 to install a new roof and all I can say is the job was well done. Beautiful Job. Owner Shayne Kohn was very professional. We were very p[eased with them. I recommend this company to take care of your roofing needs. Rated "A" for Service. Thank You Shayne
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