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I have used Kuykendahl Pools (Crystal Clear Pools) service for the last 5 years. They are very professional and serviced my pool on a timely manner. My booster pump (Polaris vacuum motor) had a crack and water was shooting out of it. My pool water started to drained and recede. Immediately I contacted Heather and she told me to turn on the power and to text her a picture or a video. She identified the issue and ordered an original Polaris motor for me. I understand it is hard to get the delivery in during this pandemic. Heather kept me up to date every two days to let me know that status of the part. The technician arrived and fix my unit as soon as possible. The payment process was easy. I would recommend Kuykendahl Pools if you need service on your swimming pool.
We had replaced our very old Pool Filter with a brand new Hayward De Filter that we purchased from Kuykendahl Pools, found through marketplace. Heather, Amanda Burns, and Randall Lee and Luis-the service technician, were all very attentive in responding to our messages, and sold us a very good new DE pool filter with all inclusive items included to complete the install and at a very reasonable price, and done very good to our satisfaction, above and beyond, courteous, professional, kind and gave us detailed information, to give us peace in making an online purchase. We will definitely use them again for any of our pool needs that they provide, in the future! Thanks Heather, and all of your staff, and technician for such a great service, product, and experience!
My experience with Kuykendahl Pools was very pleasant. My representative was Heather. She was nice, patient and responded to my questions promptly. I had my pool waterline tiles and coping replaced. The prices are reasonable. The guys who did the work were also nice to work with. They did a great job and the finished work looked clean and professional.
So glad we decided to go with this company! We love the peace of mind and ease of pool ownership this group brings to our lives. They have been maintaining our pool since installation and even when we have had a couple of issues they knew just what to do and had us back on track in no time. We recommend these guys to everyone we know with a pool and will continue to do so!
They are also known as Crystal Clear Pools. Check their ratings there first. It is less than 3*. Complete disaster and theft. They charged us $1800 to replace pool pump which they said was not functional. They never replaced it and pool got in the worst situation. They were also our pool maintenance company who never maintained the pool and it took the shape for the worst. They asked us to pay for a year in advance and now they have stopped showing up. As per them check for refund would be in mail but there is no owner. All of them are pointing fingers to each other and apparently tyler already moved. It is complete shady operations and deal with them at your own risk. They are not worth the low price they quote for.
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