I purchased a Sundance spa in December, and though it wasn’t scheduled to be delivered until June (bummer!), the delay gave us time to prepare its new home on our patio, and now that it’s here…wow, was it worth the wait! Angela helped us from the beginning. She was a new employee at the time, but she already knew her stuff (or was quickly able to get answers for things she didn’t know offhand). She worked with us, went to bat for us, and got us a great deal on the spa of my dreams, complete with a few little extras that made the deal even sweeter. (I had a “starter spa” before this, so the Sundance was quite an upgrade.) Angela helped us throughout the process, letting us know the preparation that needed to be done, helping us with everything from the electric (she pointed us to the guy that they usually use, Sean, and he took care of some extra wiring that our patio needed with ease and competence) to the site inspection before delivery. She was amazing from beginning to end! The technician who came out to install the spa and guide me through its use, Jason, was also a pro. He was patient and competent, setting up the spa in blistering heat without complaint, letting me take pictures of the “technical stuff” along the way, and explaining what I needed to know as the owner of a more “advanced” spa than my older one had been. He came out the next day to install the cover lifter (WOW—an add-on that improved the spa experience a hundredfold—can’t recommend it enough!) and was equally professional then. This was a major purchase for me and I shopped around before visiting Olympia. It was the enthusiasm of the reviews that edged me in their direction, and lo and behold, those reviews seem to be warranted! Overall, I had a great experience and look forward to using my new spa for years to come. Thanks, Angela, Jason, Sean, and Olympia spas!
We are new customers with Olympia Pools and today we had our 1st pool care visit. We could not be more pleased! Randall was the service representative and he was pleasant, polite, friendly and very knowledgeable! He brushed the pool walls, vacuumed the pool (they only vacuum when necessary), balanced the chemicals, and backwashed the pool. We wanted the pool looking good for the birthday party for the granddaughter of one of our close friends this Saturday. The pool looks great! Thank you Olympia Pools and Randall! We look forward to our future association!
Randy sold us the spa and was very pleasant and friendly to deal with. Jason who came to install and set up is very calm and patient and made sure everything was in order and done correctly. This is my 3 rd spa with Olympic and would not hesitate to buy the next one from these guys.
Angela was very patient and went above and beyond to make sure I got a spa that met my needs, timeframe, and budget. I live about 170 miles away, but they were still able to provide what I needed. We love our new Sundance spa.
Love our spa! Team was professional and did a great job. Had them also clean and paint our pool decks. Looks better than when they were brand new. Thanks Randy, Tony and Jason!
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