Plato’s Closet Greenway

3277 Southwest Fwy suite c, Houston, TX 77027, USA

About Plato’s Closet Greenway

3.2 / 5

from reviews

    Briana Troisi
    -
    April 11, 2022

    This company as a whole does not care about the customer experience and it shows. They didn’t accept my clothes because they were in white trash bags. (???) they said it had to be in a “open container.” I go to their sister location off I-10, they accept white trash bags… BUT only ONE at a time. All this to say, I took my bag of clothes to a Plato’s Closet in Austin the week before and they turned me down after walking in after 3 PM on a Wednesday. Joke of a company that doesn’t care about the reviews that customers leave for them. News flash - they’re all negative. Good job Plato’s. I will never be giving you my business.

    Dian Burns-Yell
    -
    July 20, 2022

    The store is clean and organized. This is my first ever drop off. I brought two open top boxes in as suggested. They were busy. I placed my items on the counter and browsed for approximately 10-15 minutes. I got my text stating that it was time to get paid....NOT....these people riffleed through the items on TOP of the box and "passed on the rest of neatly folded in my box as they were still neatly folded in my box when I picked them up. They didn't look at the items is my point.The statement of refusal was that they "needed more current items". Let me tell you, I have some of the most current brands on the market. So many of these things were new with tags. As I am shopping, I see items with for sale tags on them that are dirty, pilled, stained and snagged, some even have holes. I don't understand the idea of a resale if your staff doesn't look at the items brought to them. This will be my first and last visit for drop off as this is a total waste of time for those of us bringing very nice, new, name brand quality clothing in and the guy behind thee counter just doesn't want to take look.

    Sergei N
    -
    July 18, 2022

    To potential customers: if you donate your used clothes to an organization like Salvation Army or Goodwill , you can deduct from your taxes up to $3,000 depending on your income and status. (don't forget to ask for a donation receipt). Plato's Closet survive because they need you. This particular location has it,s own rules. The rules that are ridiculous. They don't buy anything after 3 p.m. They will not take your clothes stored in the trash bag. If you do bring closes, it has to be in laundry baskets or laundry bags. There are additional restrictions on all what they will buy. And I'm not talking about Walmart brand versus Burberry. These people have some rules in place that will make you want to go and dump the close in a trash. They will pay you less then what you will spend on gas driving to the store. From the consumer perspective: the store is very messy, the sizes are not aligned to one particular size, and the the music inside the store is borderline inappropriate.

    Yoselinne mederes
    -
    May 26, 2022

    Accessible fitting rooms for those with disabilities/ wheelchairs is not available for the public because and I quote " we use that for storage" .... tall lady with glasses after being brushed off by other worker. Not ideal first experience was not able to comfortably shop and try one clothes.

    David Fenton
    -
    August 31, 2022

    Ridiculous Experience! I entered the store to sell two women’s jackets, they made me go out and get a tote bag to bring them in to be checked out. Then an hour later they contacted me and told me they don’t take jackets. It was obvious I had winter jackets, they could’ve just told me that from the beginning. This place is utterly ridiculous!

    Plato’s Closet Greenway

    Our Address

    3277 Southwest Fwy suite c, Houston, TX 77027, USA

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