Pool Knights

210 Spring Creek Trail, Spring, TX 77373, USA

About Pool Knights

4.8 / 5

from reviews

Is this your business?

    Matt Houser
    -
    June 04, 2022

    We have had an absolute terrible and frustrating experience with Pool Knights. In fact, I recently had to file a complaint with the Texas Department of Licensing and Regulation. Here were some of the key points I included in the complaint: 1) Pool Knights did not abide by the "8 Point Preventative Maintenance Program" per the service contract. Specifically, they discontinued the use of (or significantly reduced) the use of the proper chemicals, which resulted in algae overgrowth, an expensive remediation process, and potential health hazards for my family. 2) Pool Knights acted deceptively by taking pictures of the pool in such a way that the shadows on the surface of the water obstructed the view of the algae overgrowth that was present below the surface of the water. When I sent new pictures that clearly showed the extent of the algae overgrowth, they simply quit responding to me. 3) Pool Knights was either non-responsive or minimally responsive when I attempted to repeatedly contact them. When they did respond, it was usually just to blame me for the problems with the pool (although none of those issues existed during the past 8 years with a different pool company). 4) Pool Knights continued to charge the full price for the weekly service, despite leaving the pool in a state of non-cleanliness and full of algae. It is also my belief that they stopped using the necessary chemicals in order to save the company money. Here is a summary of the timeline: We entered into a service contract with Pool Knights during the late February / early March 2022 timeframe. Very soon after entering into the agreement, we began to notice that the cleanliness of the pool had significantly deteriorated. We also noticed leaks with the equipment that were not resolved by Pool Knights. Each time we would contact the company, they would blame the issues on us. Within a few months of switching our service to Pool Knights, algae had begun to grow in all the corners and was quickly spreading along the walls as well. The technician finally admitted that the company had stopped using the proper chemicals due to supply chain issues (although they continued to charge my debit card the same amount every month). We prevented our children from swimming in the pool due to our concern over possible toxicity associated with the algae overgrowth. I tried repeatedly to contact the company via phone and email but never received a response. I finally sent a cancellation request on May 20th. The company finally responded and said that they had fixed the algae issues. In reality, their technician had intentionally taken pics in such an angle that the shadows on the surface of the water obstructed the view of the algae. This was very deceptive, dishonest and unethical on their part. I responded with additional pictures that clearly showed that the algae remained present all over the pool. I requested a refund for the amounts paid so that I could find a new pool company and have them perform a remediation service for the algae overgrowth. Once again, the company quit responding to me. I followed back up with them again on June 3rd. They responded that a refund would not be issued.

    Nicoletta Weide
    -
    July 21, 2022

    If I could rate them a 0 I would! Go somewhere else!!! They told me I needed a new filter, I had them replace it in may 2022 (which they contracted out) and then our pool was still getting green and not ok within a day or 2 of cleaning. Multiple weeks of letting them know, I have another company out and they let me know the phosphorus is of the charts. Go back to look at my pool service reports and they are not even checking it!!! Then they clean and it’s still green this week…. When we ask them about it and show them they send over invoices for a new filter!!! WHAT?!? I went through them and had a new 2k one one in may and they tell me they don’t have records of that?!? I went through them who contracted it out!!!

    Jennifer Smalley
    -
    January 14, 2022

    We used 2 different pool services before we found Pool Knights and we couldn't be happier with the quality of service they provide. Jason, our pool tech, is truly a knight - he rescued us from the frustrating experiences and questionable service we were having with other pool companies. The business is very responsive and great to work with - highly recommend.

    Charles Betts
    -
    October 26, 2021

    This past spring I changed our weekly pool service to Pool Knights per many positive reviews I found online. From my initial contact with Julie in the Pool Knights office my experience has only been positive. My pool tech comes out once a week and cleans as advertised. She has been engaging and explains what she does each trip. A big shout out to Mary for her professionalism in keeping our pool clean and clear. I do not recommend often but I do recommend Pool Knights for your pool needs!

    Bruce Johnson
    -
    June 14, 2021

    When our old pool cleaning service went AWOL, Pool Knights stepped in with understanding; courteous; professional; excellent treatment of both me and my pool! They are on time every week, do a superb job and provide an excellent summary report of the services provided. Their maintenance and repair technician was a pleasure to work with when he replaced our old rotting water heater. It was a no brainer to stay with Pool Knights; no regrets at all!! Many THANX to Dana and her team!!!

    Pool Knights

    Our Address

    210 Spring Creek Trail, Spring, TX 77373, USA

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