So Sierra the store manager just gave a really hard time to a very loyal longtime customer of Ashley Stewart. My fiancé made a purchase a week ago at her store. She decided she didn’t want it and went to return it to another Ashley Stewart store. She did not have a receipt but she has a profile under her name and number. The associate at the airline store called SIERRA at the Kirby store as this purchase was not showing on her profile. My fiancé described SIERRA which is what prompted the call for confirmation. SIERRA described my fiancé to the associate and even remembered her purchase. The problem is SIERRA never properly entered her name nor number so her purchase wasn’t on her profile. Without a receipt you can only get a gift card and SIERRA(even after confirming she remembers) rudely stated give the mf a gift card. My fiancé showed the purchase thru her bank account to the associate at the airline store. She was able to get a full refund. Not sure why SIERRA, the mgr at the Kirby store chose to go this route. Safe to say we will never visit that store again. My fiancé will be filing a formal complaint against SIERRA for her blatant disregard for her customers as well as her lack of proper procedures which led to this situation. We are paying customers and didn’t deserve this treatment.
Love this store they have really good deals I found a couple of cute outfits I like online shopping as well
I was very disappointed in the store and the clothing. The clothing is cheaply made and over priced. The material was Poor quality.
Amazing styles. Outstanding customer service.
The staff is so friendly. They help you put outfits together. They laugh and talk with you. I can shop and it's so relaxing
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Over 350 Shops, Bars, And Restaurants In The Surrouding Area