I had a GREAT experience here. I am 9 weeks post op from a unilateral mastectomy and my partner read online that women liked how Athleta bras felt afterwards. We met Laurie, who was just the most HELPFUL employee. She listened to my needs, picked out various bras, was empathic, and even surprised me with foam inserts that fit in the bras! I let feeling more confident and comfortable and I'm looking forward to returning.
Love Athleta products but I have never experienced with such a low level of customer assistance in any other shop. I tried to interact with an assistant (Kenia? with orange hair) and literally shot down with super rude attitude in front of the entire customers in the store- was speechless. And then she realized that she mislead me and never even apologized for both her mistake and then her treatment of a customer. Then some other assistant approached but I was so disappointed and told her “I cannot shop after what happened and leaving the store” and her response was “oh, it is perfect then” REALLY? I am sure their treatment must be much better for others that they can keep the business running? This has happened on 01-22-2022, early afternoon.
Walked in with a positive, kind demeanor and attempted to return a sweatshirt. Was met with an EXTREMELY RUDE employee (Kenia). Had to have her call corporate in order to return an item with odd stains all over it. I will admit I was out of the return policy, but she acted as if she couldn’t even find my purchase in her system by entering my phone number, first and last name. She was smug and difficult, rolled her eyes and put on an fake-nice act to the customer service rep. On the other line. I am a kind person and never in my life have I had a CUSTOMER SERVICE (ironic for the complete lack of respect she showed) representative treat me this way. Shameful.
Go to the one in the Woodlands and don’t waste your time with the one in Memorial. They are never open despite their hours of operation online and when you call. Not sure how they think this is the way to run a business. I have gone to this store for weeks and every time they are closed at different times.
Excellent customer service at this store. Stopped in at the beginning of COVID-19. Everyone was taking precautions. I felt comfortable shopping here. Needed clothing as my trip of two weeks was extended to three months. Athleta makes the most comfortable, fashionable clothing at a great price. It was a win, win hands down!!
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