Kolache Factory

5810 Kirby Dr, Houston, TX 77005, USA

About Kolache Factory

4.4 / 5

from reviews

    Ernn Elumir
    -
    September 05, 2021

    Came in on 09/05, asked if the "BBQ brisket" kolache was all beef, and the guy working the counter rudely replied "obviously, what other brisket is there?" with a condescending attitude. I told him I just want to make sure its only beef (with no pork product). He continued by saying "tell me, what other briskets are there huh?" insinuating that I was being idiotic. He repetitively asked this question when I tried shrugging it off. I didn't answer because I did not feel I was obligated to explain my health reasoning. It might sound like a weird question on my part, but pork brisket exists, or even beef brisket with pork additives. Although pork brisket is not as common, I am deadly allergic to all pork products so I dont expect to be pestered when I am double checking to make sure I don't have an allergic reaction. I didn't get his name, he wasnt wearing a name tag, but It wasn't Nestor it was the other employee running the counter that morning. I continued by saying "its only 7 in the morning why do you have to be so rude and talk to me like that, why the attitude? I just asked a question." He responded by saying "I didnt have any attitude and I wasn't rude but if you saw it like that, sorry, I guess." After I moved aside, he went on to ask the next customer if he has heard of any other brisket than beef, cause "that guy" (me) thinks there is (they both then proceeded to look at me). Completely unnecessary and petty. Terrible customer service, uncaring employees.The whole time it looked like he was also annoyed to be there. This experience also reflects management, maybe they don't care about the the quality of workers they employ. Aparently other reviewerss agree too. I treated him with respect and to be talked to in this way makes me not want to give them my business. I regret spending my money here. I would advise finding another kolache factory. Never had any experience like this anywhere before.

    Ayleen Cubillan
    -
    August 29, 2021

    In this company the staff is always very friendly and the Kolaches are good.

    Jamie Crowe
    -
    June 13, 2021

    If you visit this place & DON'T get the Cream Cheese Kolaches, then you're DOING IT WRONG. Get them warmed up. OMG. So good!!!

    Matthew Leon
    -
    March 23, 2021

    Love coming here every other day in the morning for kolaches! I love to get my kolaches when they're freshly baked especially! Customer service is good, and I can be out fairly quick depending on the amount of people inside the store.

    precious b
    -
    April 28, 2021

    First of all the customer service is horrible there !! Nestor took my order which he very incompetent as it is as I came back to pay he then states that there is no more philly kolache and I was confuse because it was there just a second ago . Not knowing when I turn around to get some juice the other cashier sold my kolache to another customer . Why did Nestor not communicate that I had brought the last two . Go make matters worse the cashier that sold it then came up and stated that she heard me order it but still gave it to another customer.. I will never be coming to this location again you lost a life long customer!!!

    Kolache Factory

    Our Address

    5810 Kirby Dr, Houston, TX 77005, USA

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