Employee Issue: I live in Bellaire and work in medical center. I have been to Loft in Rice Village for years. I love this store!! Until today... In August, when store just reopened from COVID-19 closure, I was so happy and went in to purchase 16 items. After coming home and had a chance to try on, one of them, full price item, was too tight. I went back about a week later but store was closed from air conditioning issue, noted in the front door. A week later, I checked the Google map and it said "open". I went again, 2nd time, but it was closed with the same signage, air conditioning issue. A week later, check Google map, said open, went for the 3rd time, same issue. A week later, check Google, called, normal automatic phone greeting said it is open, went again, 4th time, same issue. Today, I decided to call again, 5th time, someone answered. I dropped everything to go there because it is almost closed. Went inside store, the cashier took my receipt and went to store manager. I overheard that the item was purchased more than 30 days so I would only get merchandise credit and I am sure the larger size would no longer available. Fear of no time to shop and that the store may close again with no chance to exchange/return, I asked if they could waive the rule as I have tried 4 times to come but store was closed. Without emphathy, the manager said with agitated tone of voice, "no nothing we could do", it is COVID and operation is varied day to day. The cashier took my receipt and look very unhappy, there was NO "sorry that you have to come so many times to store, we apologize that we could only give your store credit. We greatly appreciate your understanding and bussiness." NONE. I voiced my concern and she copied her manager with the same unwelcome face, "no nothing we could do". I have never got mad but I did today. I feel so sorry for LOFT to receive my 1-star today as I am a 5-star kind of customer, first time ever given 1-star. I hope that you take my criticism positively to improve. With economy like this, we all need to make efforts to do better and thanksful to customer for supporting your job and income.
Very rude sales associate at this location. Horrible service during Covid.
Smaller store, but generally helpful staff and not to busy
good deals if you are a woman or getting something for the Mrs...
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