2400 University Blvd, Houston, TX 77005, USA

About LOFT

3.8 / 5

from reviews

    Fatima Switzer
    October 18, 2021

    Wow, the guy Jason was so funny and engaging. He ran back and forth at least 10 times, to get my room started and getting me the right sizes. He checked on me and made me feel like I was a celebrity or something. If you go in, ask for Jason, because he will make sure that you're treated like Royalty. All smiles through the entire visit!

    Ronshawdra Gary
    April 18, 2021

    This Loft location was great!! The reps at this location were so helpful. I was looking for black denim and light blue denim. The sales were wonderful. Returning items were easy and convenient. I recommend this location.

    kwai Cheng
    October 15, 2020

    Employee Issue: I live in Bellaire and work in medical center. I have been to Loft in Rice Village for years. I love this store!! Until today... In August, when store just reopened from COVID-19 closure, I was so happy and went in to purchase 16 items. After coming home and had a chance to try on, one of them, full price item, was too tight. I went back about a week later but store was closed from air conditioning issue, noted in the front door. A week later, I checked the Google map and it said "open". I went again, 2nd time, but it was closed with the same signage, air conditioning issue. A week later, check Google map, said open, went for the 3rd time, same issue. A week later, check Google, called, normal automatic phone greeting said it is open, went again, 4th time, same issue. Today, I decided to call again, 5th time, someone answered. I dropped everything to go there because it is almost closed. Went inside store, the cashier took my receipt and went to store manager. I overheard that the item was purchased more than 30 days so I would only get merchandise credit and I am sure the larger size would no longer available. Fear of no time to shop and that the store may close again with no chance to exchange/return, I asked if they could waive the rule as I have tried 4 times to come but store was closed. Without emphathy, the manager said with agitated tone of voice, "no nothing we could do", it is COVID and operation is varied day to day. The cashier took my receipt and look very unhappy, there was NO "sorry that you have to come so many times to store, we apologize that we could only give your store credit. We greatly appreciate your understanding and bussiness." NONE. I voiced my concern and she copied her manager with the same unwelcome face, "no nothing we could do". I have never got mad but I did today. I feel so sorry for LOFT to receive my 1-star today as I am a 5-star kind of customer, first time ever given 1-star. I hope that you take my criticism positively to improve. With economy like this, we all need to make efforts to do better and thanksful to customer for supporting your job and income.

    Mai H
    July 24, 2019

    This location has HORRIBLE service! I ordered some items online & opted for store pick up. After waiting a while I called the store to see if it would be possible to pick up my purchase within the same day. I spoke to someone named Kia who was not helpful at all & pretty much told me that they’ll process my order “whenever they get to it”, plus they supposedly have “no way of figuring out which order” belongs to me. I explained to her that I’m leaving for vacation the following day and would like to wear some of those items (Also, the store will automatically return your your purchases if it’s not picked up within 3 days). She then gave me a generic response. I asked her again, if my purchase will at least be available for pick up before the store closes to which she perks up and says yes. Not even 30 min later I get an email saying “due to high demand, your order could not be processed”... coincidence? I think not. Never shopping at this location again!!

    D Williams
    August 24, 2021

    Rude staff. Glad to see others here agree. This location is in desperate need of new management as well as an entirely new staff. LOFT has higher standards than the service you will receive at this location.


    Our Address

    2400 University Blvd, Houston, TX 77005, USA

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