It's fine, the people are very friendly. My only issue is that I have been going 3-5 times a week for 18 months now. I order the exact same drink everytime. Extra large iced coffee, black, no sugar, extra ice. Not a complicated order but 50-50 it is correct
They are offering outdoor seating with social distancing
These guys always rock. And it's a difficult location but vital for Starbucks people!
This Starbucks always gives stellar service; it has been my go-to spot after work for several years. The baristas are cheerfully cordial and recognize regulars; they even double check that my orders are always dairy-free. I appreciate all that they do!
I've been to many coffee shops and most of them have been a Starbucks for lack of a different choice. I have usually felt welcomed and generally, like a customer despite the exorbitant prices. On this occasion, I came away with a bad product and feeling like I had been bothering the employees by asking them to take my money for coffee. First, the woman taking my order was quite rude (no "good morning" , "have a good day", or "how are you"). I thought she might just be having a bad day until I tried to get some sugar, creamer, and a stirrer for my coffee which were not available any longer on the customer side of the counter... precautions for the pandemic I suppose. So now, with straight black coffee in hand, I turned to head to the portion of the store where I normally can pour my cream. Seeing the counter was completely empty I realized it must be something I'd have to ask for. So I asked the product delivery specialist if she had any creamer and anything else that I might need to make my coffee was presumed. I got a promptly if not roughly delivered cup of cream without any questions or responses at all. Turns out I needed a stir some sugar maybe some sweetener and even vanilla as crazy as that sounds. I assume she hadn't heard me when she did nothing at all when I asked for some of the other items I might need. So I did what anybody would do I reached over the counter and grabbed my own stuff. And just as I was finally ready to make my coffee up like I like it lady from front counter, the customer service professional, comes over hurriedly hands us a bunch of sugar packets and says you guys can't ask for anything else which I think was supposed to be a joke. Finally got the coffee the color and the flavor I usually want with a Starbucks black coffee only to find that the coffee was weak and tasted off because it was mostly fake sweetener that I had in my coffee not coffee. I sent to this one Starbucks before and swear I would never come back just because of the way the traffic is designed to flow in the middle of Kirby because everybody goes through the drive-thru so they don't have to put their phone down at any point and was really regretful I tried it again.
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