At Torchy’s, we’re serious about one thing. And one thing only. Our food. We source the highest quality ingredients around so we can serve up the best damn taco (or salad) you’ve ever tasted. Cooked to order—just the way you like it.
Initially I attempted to call my order about 20 minutes prior to arriving. I was placed on hold for 10 minutes without anyone ever coming back to the phone. I hung up and attempted to call back and this time no one answered. When I arrived there were two people taking orders. One had a mask on and the other person had her mask pulled down below her chin. Then I noticed the bartender didn’t have a mask on at all. If guests are required to have on masks when we enter the restaurant why aren’t the people who work there have theirs on as well. While waiting on my food I noticed the worker answered the phone and had an entire conversation with someone while people were waiting to place their orders. Once I got my food my taco wasn’t hot and seemed like it was sitting there for a while. I used to frequent this location a lot and the customer service was amazing. You never had to wait too long for your food. The last couple of visits to this location has been horrible. Takes them forever to get your food to you and the customer service sucks. I definitely won’t be returning to this location.
Poor customer service. Not enough meat on Crossroads. And they raised the prices. And why even have breakfast tacos if you're never open for breakfast? They say they open at 10 (already too late) but the earliest you can place an order is for 10:30am, lol.
The customer service was amazing. Food was tasty and while it had some heat (spices) it was flavorful. Drinks where amazing.
Wow. I am close to speechless. We just moved here from Miami, and I can honestly say I have never had a taco like this in my life. What an exceptional experience. The place is super clean, the staff are friendly, the vibe is fantastic, and the tacos are out of this world. I got the Matador (secret menu item) and I was in awe. If you haven't had the Matador, and you enjoy creamy avocado, soft shredded brisket, and sheer ecstacy, go get one. Thank you to Torchy's for a wonderful evening in Houston!
Good flavor but $10 for 2 tacos!! Head to your local taco truck instead!
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